Terms of use “Delivery in reusable bags”

Terms of use of the service "Delivery of products in reusable bags"

SEZAMO S.R.L. ("Sezamo"), a limited liability company organized and operating in accordance with the legislation of Romania, with its registered office on Strada Linia de Cenură nr. 5, Parc Industrial Ctpark București Nord, Unit J2, Room C9.1F.26, Stefanestii de Jos, Ilfov County, registered with the Trade Register under no. J23/3334/2024, CUI RO50031526, share capital 45,000 RON.

Introductory provisions

These Terms of Use regulate the reciprocal rights and obligations of the contracting parties arising from the use of the "Delivery of products in reusable bags" service provided by sezamo.ro, its customers and comply with the conditions of access and purchase through www.sezamo.ro.

Establishment of the service "Delivery of products in reusable bags"

The goods are delivered to the customer as standard in single-use paper bags ("paper bags"). The customer has the right to return the paper bags to the courier for recycling or other approved use on each subsequent delivery of the goods.

The customer can now choose the service of delivering goods in reusable bags made from recycled PET bottles ("Service" and "Returnable Bags"). The customer can make this choice by clicking on the "Pack" button with the option to choose between the "paper bag" or "returnable bag" options, at the time of completing the order.

By clicking on the "Pack" button, with the option of the "reusable bag" option and then sending the order (by clicking on the "Complete order" button), the customer expresses his interest in the service and at the same time agrees to these conditions.

If the customer chooses the service, i.e. chooses to have the goods delivered in reusable bags, he/she undertakes to pay to Sezamo a one-time fee in the amount of 50 RON ("Tax"). At the time of choosing the service for the use of returnable bags, a purchase contract for returnable bags is not concluded, the property of recyclable bags remains during the period of provision of the service to Sezamo. The bag fee will be added to the price of the goods in the first order for which the customer has chosen delivery in returnable bags.

The customer has the right to return the returnable bags to the sezamo.ro, by handing them over to the courier at the next delivery of the goods. The maintenance (washing, cleaning) of the returnable bags is provided by the Sezamo company at its own expense.

Illustrative example:

Ex. 1: The customer chooses to deliver the goods in reusable bags, the goods in an order will be delivered in 5 reusable bags (first delivery). At the next order, the goods will be delivered in another 5 reusable bags (second delivery). In total, the customer will have 10 reusable bags at their disposal. If the customer returns at least 3 bags in the second delivery (i.e. he would have 7 more bags available), the goods will be delivered again in reusable bags, within the next order. If the customer returns only 2 bags, the maximum number of returnable bags that the customer can dispose of is reached, and the goods in the following orders will be delivered to the customer in paper bags.

Ex. 2: The customer chooses to deliver the goods in reusable bags, the goods in an order will be delivered in 10 reusable bags. As the customer will have the maximum number of returnable bags, the next order will be delivered entirely in paper bags. In order to resume the delivery of goods in returnable bags, the customer must return at least 3 returnable bags to the courier upon delivery of the next order.

Termination of service in case of customer inactivity

The service is terminated:

If the customer has not ordered products for a period of more than 12 months and at the same time has at least 1 reusable bag, which he has not returned to Sezamo.

If the customer runs out of stock of returnable bags and does not return the bags (or part of them) to Sezamo within 3 months from the date on which the stock of bags was exhausted.

In both cases, upon termination of service, the ownership of the unreturned recyclable bags passes free of charge to the customer. If the customer is interested in using the service again after completion, it is sufficient to click on the "Packaging method" button with the option of the "Reusable bag" option. In such a case, however, he will be obliged to pay the fee again.

The return of returnable bags to Sezamo is only possible by handing them over to the courier upon delivery of any order.

Cancellation of the service by the customer

The customer, who is a consumer, has, in addition to the right to withdraw from the contract within 14 days, the right to cancel the service at any time, without restrictions. If the customer cancels the service and returns all bags, the fee will be refunded.

The request for cancellation of the service and the request for a refund of the fee is made through Sezamo Customer Service: clienti@sezamo.ro or call the customer service telephone number: 0800 894 077.     

The fee is returned to the Client within 14 days in one of the following ways:

By crediting the value of the service to the user account of the Sezamo customer. The loans are valid for a term of 6 months.

The customer also has the right to request a refund of the fee by bank transfer. In this case, the funds will be returned to the customer to the bank account from which the fee was paid.

If the customer is interested in using the service again after its cancellation, it is sufficient to click on the "Packaging method" button with the option of the "returnable bag" option. In such a case, however, he will be obliged to pay the fee again.

Final provisions

Sezamo is not liable for any damage or any non-property damage suffered by the customer.

If the returnable bags are temporarily unavailable due to stock depletion, failure to deliver the bags from the supplier or similar situations. In such a case, Sezamo reserves the right to deliver the goods in paper bags during the period of unavailability of the returnable bags and undertakes to make all reasonable efforts to ensure that delivery in returnable bags is resumed as soon as possible. If Sezamo cannot ensure the delivery of the goods in returnable bags for more than 90 days, it is obliged to return the fee to the customer, under the conditions set out above, under these conditions and provided that he returns to Sezamo, all returnable bags that have been delivered to him.

The relationships arising from these conditions between Sezamo and customers are governed by the laws of Romania. The procedure for settling consumer disputes by judicial and extrajudicial means is regulated by Romanian law.

Sezamo has the right to modify or supplement these conditions to a reasonable extent at any time, of which customers will be informed in advance by e-mail or in another appropriate way, so that they can familiarize themselves with the current wording of the conditions without undue difficulty. If customers do not agree with the change in the conditions, they have the right to cancel the service and request a refund of the fee, under the conditions specified above with the mention that the customer returns to Sezamo all returnable bags delivered.

The contact details of Sezamo Customer Service are listed on the website sezamo.ro

The email address is: clienti@sezamo.ro, phone number: 0800 894 077.

Any questions, suggestions, comments or complaints can be resolved at clienti@sezamo.ro .